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RACELOGIC Support Centre

VBOX Video HD2 Not Responding

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If VBOX Video HD2 has become non responsive, there are a number of steps that can be taken to try and rectify the problem.

Firmware version V1.3.72 introduced a solid Red OK / Status LED light signifying a rare system failure. The unit should automatically power cycle after approximately 30 seconds, which will hopefully fix the issue.
 

In the event that your unit has not restarted and fixed the issue or you are on an earlier Firmware version, please follow the steps outlined below.

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Front panel showing Red OK LED

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Rear panel showing Red Status LED


IMPORTANT – Before you carry out these steps, please ensure that the unit is connected to a good, stable 12 V power source and that everything else apart from the cameras has been disconnected.
 

Please try each step in turn, stopping if the issue has been resolved:

  1. Firstly, try and perform a GPS Engine Coldstart - Hold the REC button on the front of the unit for 5 seconds (the unit should beep once)
  2. Next, try power cycling the unit (withdraw power and reapply)
  3. Next, try reloading the Latest Firmware File via the SD card. This file should be placed on the root directory of the card and inserted in to the unit (the unit should double beep when completed), more information on how to do this can be found here
    Note: This may require the unit to be turned off when the SD card is inserted for it to recognise the file once power is applied
  4. Next, load the clearscenes file into the unit via the SD card. This process is the same as the firmware upload step described above. It will remove the current scene from the unit and restore the factory default scene
    Note: This may require the unit to be turned off when the SD card is inserted for it to recognise the file once power is applied


If these steps have not resolved your issue, please load the getlogs file into the unit via the SD cardThis process is the same as the firmware upload step described above. It will create a text file on the SD card called ‘vvboxhd2-logs.log.txt’. Please email this text log file to Racelogic Support at support@racelogic.com, we will then open this file and investigate your issues further.
 

If none of these steps have helped and you have been unable to obtain a text log file, then please contact Racelogic Support for further assistance.